Terms of service
Flatbed hire terms to confirm before booking
These terms explain the practical checks that sit behind a flatbed truck hire request. Call the booking team if anything is unclear before arranging a truck.
Terms covered before booking
Booking acceptance
A booking is not final until availability, vehicle category, dates, driver details, payment terms and delivery or collection arrangements have been confirmed by the booking team.
Driver eligibility
Drivers may need to meet age, licence, endorsement, identity and address checks. Larger flatbed, dropside and specialist truck categories may carry stricter entitlement or operator requirements.
Vehicle availability
Fleet cards show representative truck categories. The exact make, model, body type, payload and equipment are confirmed before booking and depend on live availability.
Insurance, deposits and excess
Insurance arrangements, excess, deposits, permitted drivers and any own-insurance approval must be confirmed before hire. Cover does not automatically extend to every journey, load or driver.
Mileage and permitted use
Mileage terms vary by truck group. Courier use, commercial truck hire, European travel, one-way rental and unusually long journeys may require extra approval or different terms.
Delivery, collection and returns
Delivery and collection depend on address, timing, vehicle size and access. The customer remains responsible for accurate location details, safe access and agreed return arrangements.
Cancellations and changes
Cancellation, amendment and late-return terms should be checked before booking. Charges may apply where a vehicle has already been reserved, delivered, prepared or dispatched.
Final operator terms
Final hire terms are confirmed during the booking call and may depend on the operating company, insurer, payment provider and vehicle supplier used for the booking.
Confirm final terms by phone
The final hire agreement can depend on the truck, driver, route, delivery address, insurance checks and any one-way or European travel request.
Speak to the flatbed booking team
028 9500 3826